Gold Flow

Archive for July 23rd, 2008

Customer Service Reps: Call Me MISTER Tibbs!

Wednesday, July 23rd, 2008

There is a memorable scene in the film, “In The Heat of The Night,” when Sidney Poitier’s character is tired of the guff he’s getting from his colleague, the Sheriff, portrayed by Rod Steiger.
To end the condescension, Poitier says: “Call me MISTER Tibbs!”
I can relate, as a customer, when I’m speaking to a CSR who […]

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